It’s Not About The Nail – 101 seconds
Greetings, once again, to all our highly valued clients and acquaintances:
In recent months, in some high-stake medical situations, I have experienced several miscommunications with people – myself with others, others with me and others with others. It may be time to get back to some basics here, to help us all to be as cool, calm, and collected as possible in such important life situations.
First, we need to breathe, pause, and think – what is our intent and purpose for any communication, given our important priorities, whether in life or business?
Accurate and complete communication can keep us afloat, effective and fulfilled. It typically starts with great listening, respectful dialogue, and win-win scenarios.
Making the case for high-trust, accurate, complete, and precise communication?
For many in today’s wildly disrupted world, we know we’re dealing with major reality checks – attention management and stress has become a big challenge.
How to best settle down as we need? What do we need to take care of to be as cool, calm, and collected as possible, as we increase our capacity to deal with uncertainty and change? Knowing what we now know, what are we now learning?
I have found these ideas to be the 3 great pillars for relationships.
Caring, Commitment, Communication.
#1) We know the maxim “People don’t care how much we know until they know how much we care?” I rise when others rise – how can we bring our best empathy and patience to our communications? Again, it can often start with great listening.
#2) Here’s what Abraham Lincoln once said about commitment:
“Your own resolution to succeed is more important than any other one thing.”
We might consider asking ourselves and others, “Are we all in??”
#3) Now, let’s communicate about communication. The quality of our connection with people and our most important relationships are a function of the quality of our communications. Some fundamentals to review, as a matter of practice.
Accurate and complete work (living an optimal, fulfilling life?) is a function of accurate and complete communication. Like a break in an electrical wire, if we don’t have great communication, it’s like having no electricity and no power. Once again, consider that great communication starts with great, attentive listening.
It takes conscious and intentional effort to build our listening ‘muscles and our practices of listening to listen vs listening to respond. Knowing to whom we speak and for whom we serve. Getting to the heart of a matter, the root causes. Peeling back all the layers of the onion, until we know all there is that we need to know.
If we don’t get it right the first time, how are we going to have time to clean it up?
Right now, many people need a shoulder, not a solution, at least as a starting point – a real sounding board that cares, understands and allows them to think and feel out loud, while they locate themselves emotionally in a rapidly changing world.
If you are listening to others this way (as an expression of your care and service) for your family, friends, and clients, then who is listening to you, the listener? Who is your committed listener, serving as your greatest ally? I prefer to have several.
What do you need to take care of and with whom can you get the best help, to be able to be the best listener you can be for the people that you care about most?
Finally, trust (which we consider a must) fosters great communication for all.
Don Sardella – TRUST IS A MUST! 3 minutes, 9 seconds
We invite you to forward this newsletter to those whom you think it might serve.
Let’s keep connecting and communicating. I’m at your listening service.
Best wishes as we head into the 2nd Half of 2023. Happy Independence Day.
Don
